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Windows Media Streaming
QuickTime format
Login Problems
Sound Problems
Quicktime Format - new format
Our new video format works best with the Quicktime Plug-in for your browser. The video files themselves are a 640x480p resolution H.264 MPEG4 format. They are compatible with the quicktime player on most platforms, and is also compatible with iTunes, the Safari browser on iPhones, and can be played back on most video enabled iPods (with the exception of early models which only support lowered resolutions).
Web pages with Embedded MP4 Video
If you already have the Quicktime Plug-in installed for your browser, pages with embedded video should playback after a few seconds of buffering. Depending on your connection speed, this may take a few seconds. Shuttle controls will appear, but you will only be able to scroll through the portion of the video that has already downloaded to your temporary internet files. (these are progressive downloads, not streaming video)
If you do not have the plug-in installed , you will see a blank box where the video should be, and after a few moments the web page will talk to your computer and determine you do not have the appropriate plug-in. It will then automatically look for it on the Apple site. At this point you may see a browser security pop-up window asking if it is okay to install the Quicktime player. Say yes and follow the instructions for the install.
Download for Later Playback
When permissions are allowed, we also place a download button at the bottom of embedded video web pages, so you can copy the video to a find-able place on your computer for later playback. This can be handy if you want to copy them to your mobil devices.
Windows Media Streams - older footage
We still have many videos online that were encoded in our older Windows Media format. These are often 320x240 pixel resolution streaming files. These files are streaming only, and not available for download. When you click on a link to a Windows Media file, it will invoke an external player to open and play it back.
For best results we recommend:
- PC Users: Windows Media Player 9 or above.
- Mac Users: Flip4Mac plug in for Quicktime or the VLC Media Player
If you are having problems with Windows Media player, try going to Windows Updates and downloading any Windows Media Player updates that may be optional there. If that does not work, the third-party cross-platform VLC Player can be installed instead.
Firewall Problems - protocol errors
In the past, some students have reported protocol errors whenever they try and access our Windows Media streams from home. After much research, we believe this is caused by home networks blocking our streaming ports on their firewalls. We will be unable to help you troubleshoot your home firewalls, which is why we have moved to our newer Quicktime progressive download format for future recordings.
Mac Users
Login Issues: (use your SU network ID, the same one you use for email)
Windows
- If you are using Windows, you must have XP Service Pak 2 installed.
- Your user name should be:
- Seattleu\youralias
- the' \' is a backward slash
- youralias is your email address before the @ symbol
- Example: medialaw NOT medialaw@seattleu.edu
- If connecting through VPN, you may have to use your alias alone instead of Seattleu\alias for the username.
- Make sure you are using your current password, and that your browser is not set to automatically log you in with a previous version.
- You may not have access privileges to this content.
MAC
- If on campus, you DO NOT need to type seattle\youralias, just youralias.
Note, that this alias and password, are the same account you use across campus.
- youralias is your email address before the @ symbol
- Example: medialaw NOT medialaw@seattleu.edu
Sound Problems
If you are able to play video but cannot hear sound there may be one of three causes:
- Is the volume muted inside:
- your media player software
- inside your operating system (check the volume icon in your system tray)
- check for a hardware mute button on your laptop case.
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